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It is important that Professors Emeriti, like all other supported faculty and staff, have computers that meet the ITS minimum supportable standard. This is cited as a special case since many departments do not budget for replacement of the computers for these faculty members and the state of their equipment is often far below that of the rest of the campus. While it is not necessary that they have new equipment, the department must provide these professors with a computer that meets these minimum standards in order to benefit from desktop support.

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ITS Desktop Computer Support Policy - Wesleyan University

The DS group is unable to provide on-site service for computers located off-campus. Faculty on sabbatical or faculty working from home who encounter computer problems should first call the Help Desk at 685-4000 for assistance. This is the speediest route for problems that can be resolved over the phone. If the Help Desk cannot fix the problem, they should contact their DSS. The DSS will evaluate the problem and attempt to fix it over the phone if appropriate. If the problem is too complex or hardware problems are indicated, the DSS will advise the user to bring the computer in to the WCSSC, where further trouble-shooting and repairs can be made. The faculty member will be charged at the WCSSCUs current hourly rate for the service. It is the responsibility of the faculty member to provide payment or a departmental account number to cover the cost of the repairs.

ITS Desktop Computer Support ..

The basic desktop support policy is to support all computer-related equipment in use by faculty and staff on the Wesleyan campus. However, the enormous variety of this equipment makes it impossible to deliver the same level of service for all devices. All standard desktop computers (PCs and Macs) purchased through the Wesleyan Computer Store and Service Center (WCSSC) and configured by ITS staff receive full support. Full support is also provided for departmental network-connected printers. Every effort is made to respond to all requests for help but the level of support may be limited for some computers and peripherals, depending on their hardware configuration, software configuration, function, age or other factors. The DS group's approach is to take a proactive role and work with the university departments and individual faculty and staff members to make sure that the equipment purchased is supportable and ensure, through proper maintenance, that it continues to function reliably for its expected life span. An important part of this approach is to work with departments to plan for a realistic replacement cycle to eliminate unreliable and obsolete equipment before it becomes a liability.