Communication exercises & listening activities - WorkSMART

Feedback is more effective when it is descriptive, specific, timely, and about behaviors that can be changed. In offering feedback, the listener is attempting to let the speaker know how he or she responds to the speaker and the speaker's message. For example, feedback that is descriptive is report-like rather than judgmental and includes details that explain what the listener needs for the speaker to be understood clearly. Its timeliness is significant. If it is offered as an interruption or before the speaker has completed his or her thought, it is either not of value to him or her or it may be perceived as being an attempt to redirect the conversation. Feedback, to be effective, must also be reflective of something about which the listener thinks the speaker can take some action.

It was the beginning of a lifelong quest in developing the skill of empathetic listening.

This is no small feat as our minds tend to wander when we are listening. This week, and for the next several weeks, I'd like you start with the decision to really listen. This means paying attention, adopting a posture that says, "I'm listening," keeping eye contact (this has cultural implications for some people), and indicating interest in what another person says. Mindfulness in listening also presupposes that you attempt, as best you can, to grasp the meaning of what the other person is saying.


Active Listening and Nonverbal Communication in …

Petrie, Charles R., Jr. (1966). "What Is Listening?" In, ed. Sam Duker. New York: Scarecrow Press.

Emotions – acknowledging your own feelings such as anger, happiness, fear, or surprise, what causes them, and how they impact your thoughts and actions is a fundamental step in becoming self-aware.


Interpersonal Communication, Listening and - …

As a responder, the listener has choices to make about the ways in which to frame the message and how to convey it. First, the listener must decide the timing: when will he or she respond. Second, the listener must decide how to respond. The listener can respond either verbally by saying something or nonverbally by gestures, facial expressions, or vocalizations. In fact, listeners usually provide a combination of these responses. The verbal response is what is left until the speaker has completed his or her thoughts. The nonverbals—facial expressions, nods of the head, gestures, vocalizations—may take place while the speaker is talking.

Interpersonal Communication Skill #1: Mindful Listening

It is often said that a good listener is a good conversationalist. What this means is that the person who is quiet and listens thus allows the other person to speak. However, beyond allowing another to speak, a good listener really is a good conversationalist, because the listener provides feedback that is needed by the speaker, and the listener actively takes a turn in engaging in conversation. In essence, feedback is a message that the listener directs toward the original speaker in response to the original speaker's message. It occurs in response to the original message maker rather than as the initial message in a given conversation or verbal interaction. Thus, feedback is both a response and the listener's message.

•The predominance of communication time spent listening

Feedback can be more than just a response to a speaker or a speaker's message. Feedback can be seen as the listener's exertion of control over the communication. In this instance, feedback is not a measure of ineffectiveness on the speaker's part. It is the listener's way of expressing how the conversation must proceed if the listener is going to continue to participate in the conversation. The listener responds to the speaker by indicating either verbally or nonverbally that the conversation needs to take a turn in order to keep the listener involved. A deep yawn while a speaker goes on at length would be an example of a nonverbal expression that the conversation needs to be changed.

Cochlear Implant listening and Communication | MED …

Many of us think that communication is talking - and talk we do. We interrupt, advise, reassure, judge, analyze, criticize, argue, moralize, threaten, divert, diagnose, etc., etc. But, good communication requires good listening as well as talking. In fact, since we have two ears and only one mouth, listening just might be the more important skill. However, we receive almost no training in good listening and usually do not realize that really "hearing" someone is not a passive activity.